Wednesday, October 22nd, 2014

Returns Policy

Standard Return Policy for Physical Products Ordered Directly Through REItips.com

  • At REItips.com, we offer a standard 30-day money-back guarantee on all books, courses, CDs and home-study products that are purchased directly through our website. By “purchased directly”, we mean that your order was processed specifically through our shopping cart.
  • The materials must be returned to us in “Like New” condition within 30 days of original purchase.
  • Physical products should be returned, along with a copy of your order receipt, directly to our product fulfillment center. This information should have been included with your product shipment. If you have difficulty finding it, please don’t hesitate to contact us so we can help.
  • To ensure proper handling and credit, please be sure to include a copy of your receipt along with returned product, and a note specifically indicating that you are requesting a refund.
  • Once the product has been received by our fulfillment company, they will verify its condition. To qualify for a refund, the materials must be returned to us in “like new” condition. It is the customer’s responsibility to take care in properly packing and shipping product in a reasonable manner, so as to minimize the likelihood of product damage. REItips.com and its representatives have sole discretion to assess the condition and acceptability of returning materials.
  • If returned product is deemed to be in acceptable condition, our fulfillment company will then notify REItips.com of returned product in good condition, and REItips.com will promptly issue a full refund, less a 15% restocking fee.
  • If return is deemed to be unacceptable, either due to reckless product damage, product returned beyond 30 day window or any other reason, customer will be promptly notified. REItips.com will offer to have product returned back to customer at customer’s expense if desired.
  • Refunds are issued in the same manner as the original purchase. For example, if a credit card was used for the purchase, the same credit card will receive the refund. If a check was used for purchase, and check will be issued for refund.
  • When returning product, please do not include items from other orders, or other shipments from the same order, in the same box, or you may not receive the correct refund. Each shipment must be returned using a separate mailing label.
  • If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs upon request.
  • Purchased courses with defects caused in manufacturing or shipping may be returned for a replacement of the same product.
  • Damage to the courses deemed to be caused by the customer will not be refunded or replaced. If an issue of return falls outside the aforestated policy, the matter will be resolved in a fair manner at the discretion of principles of REItips.com.
  • Our goal is to build quality, long-term relationships with our customers. Our standard is to over-deliver. We will strive in all cases to do just that.

Exceptions

  • At the discretion of REItips.com, some products or events may, at times, allow for a different guarantee period other than described herein. These situations would be deemed a special circumstance / exception and would be clearly stated within the product/event description itself.
  • Unless another guarantee period is clearly stated in the description of a particular product, then our 30-day money-back guarantee will always apply.
  • Any exceptions or extensions to this guarantee stated for any specific product should not be construed to be applicable to other products available on our website.

Standard Return Policy for Digital Products Ordered Directly Through REItips.com

  • Unless otherwise stated in the product description, digital products (non-physical product sold in a downloadable format, such as e-books, software, forms, etc.) are typically non-refundable.
  • Any exceptions to this policy would be clearly stated within the description of the product/service/event

Standard Return Policy for Events Ordered Directly Through REItips.com

  • Payment to attend real estate investment events, such as bootcamps, seminars, etc. is refundable if a written refund request is received by REItips.com at least 30 days prior to the start of the event.
  • If the written refund request is received within 15 days of the start of the event, a partial (50%) refund will be given.
  • Unless otherwise stated in the description of the specific event, event tuition is typically considered non-refundable 14 days or less before the event. In the event Buyer cannot attend the event due to extenuating circumstances, REItips.com shall have sole discretion in to determine whether to refund all or a portion of the fee, and will do so in a fair and equitable manner. No other remedies apply.
  • If a customer is dissatisfied after attending the first full day of an event, and requests a refund, a full refund will be granted. The individual requesting the refund must be physically in attendance to receive the refund.
  • Refund monies will be dispersed in a timely fashion, but may take up to 7-10 business days after the event has completed.
  • If an issue of return falls outside the aforestated policies, the matter will be resolved in a fair manner at the discretion of REItips.com.
  • There are no refunds for “no shows” or cancellations within 48 hours of the event.

Returns for Affiliate Sales

  • On occasion REItips.com may mention, describe or directly promote products, services or events that are not directly sold through this site, but are offered through commission-based referral programs (commonly known as “affiliate programs”).
  • In these cases, the purchase is not directly handled by the online shopping cart owned/operated by REItip.com. Therefore the entity processing the sale directly is responsible for stating and abiding by their own product return policies, and REItips.com/PCF 21, Inc. cannot be held directly responsible for their specific performance or lack thereof.
  • In rare cases where disputes may arise over a return request associated with an affiliate promotion of any sort, where REItips.com is deemed to be the affiliate that directly benefited from the sale, then REItips.com / PCF 21, Inc. may, at its discretion and as a courtesy, do it’s best to mediate in a non-official capacity between the parties, to the best interests of everyone involved.
  • In the end, our relationships with our customers are of paramount importance to us. We will only ever promote someone as an affiliate if we truly feel they share the same high standards, ethics and integrity that REItips.com does. And we are committed to “going the extra mile” when needed to help all parties involved come to an amicable resolution.

Any additional questions or concerns regarding refunds, refund requests or this refund policy can be directed to contactus (at) reitips (dot) com.